Deposit and Cancellation Policy.

 

January 2016

 

 

Due to an increase in cancellations and no shows, I regret to inform clients that I am implementing a deposit and cancellation policy:

 

• A deposit of £5.00 must be taken in order to book an appointment. No appointment will be reserved without payment of the deposit.

  • Deposits can be paid over the phone with a debit or credit card (charge of 2.75% added) or via Paypal. Go to www.paypal.me/nailsbyjolie and enter the agreed amount.

• All cancellations or changes to appointments must be given in at least 48 hours notice. There of course will be some exceptions for extenuating circumstances, but this will be to my discretion.

• Deposits are non-refundable. If you should need to change your appointment in any way, your deposit can be transferred to another time or date.

  • Clients that continually change appointments with no view to attending, will lose their deposit. Clients that do not show for their appoitment will also forefit their deposit.

 

I am sincerely apologetic about having to implement this policy but it is extremely difficult to get other bookings when appointments are cancelled at short notice. Every time this happens I lose income.

 

Should a client repeatedly cancel or not show up to their appointments, I will no longer book them in. I also reserve the right not to serve someone if they are rude or offensive.

 

Thank you for your understanding and I value your custom,

 

Jolie.